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Q1: How am I being charged?
Q2: When do I collect and return the device?
Device can only be collected one working day prior to departure date (start date on booking) and have to be returned on the next working day upon arrival in Singapore (end date on booking).
Q3: What if I returned the device late?
A late return fee will be charged and borne by you. The late return fee is equal to the daily rental fee corresponding to the destination calculated starting from the first day after your end date. The fee will be deducted directly from the initial refundable deposit and any excess will be settled through other payment method.
Q4: What are the methods of collection/return?
The device can be delivered to you via our Courier Service. The delivery will be done one working day before your departure date.

Alternatively, the device can also be collected from our office at the following address during office opening hours:

218 Orchard Road, Orchard Gateway @ Emerald, Level 6, Singapore 238851
Weekdays: 10am – 8pm
Saturdays: 10am – 3pm
Sundays and Public Holidays: 10am to 12am (Phone Support)
Q5: What if I cancel my order?
  • If the reservation is cancelled more than seven days prior to the Designated Departure Date, the customer will be charged 30% of the rental fee and full deposit will be refunded.
  • If the reservation is cancelled within seven days of the Designated Departure Date, the customer will be charged 50% of the rental fee and full deposit will be refunded.
  • Rental Fee will not be refunded if the device delivered or cancelling the order on or after the departure date, only the deposit will be refunded.
Q6: What if I damage/lose the device?
In case of Internet equipment being lost, damaged or in circumstances of theft, the user should immediately notify the Company. In addition, in the event of any of the above, illegal use of the Internet and communication cost, the User would be liable to paid for any damages incurred to the Company.

In case of equipment loss, damage or theft, the User shall be liable to pay compensation to the company based on the following:

  • Pocket WiFi $250
  • Powerbank $50
  • USB Cable $10
  • Adapter $50
  • Carrying Case $10

The above fines are subjected to changes at any time without prior notice given to the user.

The company has the rights to deduct the compensation from the deposit in cases of equipment loss, damage, theft and late return.
Q7: How am I supposed to collect back my deposit?
Depending on your initial payment method, we will either do a bank transfer or through PayPal.
Q8: How many devices can be connected at the same time?
One pocket Wi-Fi router can connect up to 10 other smart devices at the same time. However we recommend that user connect to a maximum of 5-6 devices for optimal speed and network usage. As the number of users increase, the network speed will be slower and the battery life of the router will also decrease at a faster rate.
Q9: How do I connect my device to the Pocket Wi-Fi?
Connecting to our pocket Wi-Fi is fast and simple. Just follow the steps below and you will be online in no time!

  1. Turn on the pocket Wi-Fi device by holding the power button down until the display lights up.
  2. Make sure the device you wish to connect is Wi-Fi enabled. Search for available Wi-Fi networks.
  3. Select the network name (SSID) for your pocket Wi-Fi device from the list of available networks. There are two available passwords, WEP and WPA, which will allow you to connect to all types of Wi-Fi enabled devices.
  4. Enter your pocket Wi-Fi network password in the password field for the device you wish to connect. The passwords are labeled on the pocket Wi-Fi device.
  5. Your device is now connected and ready to use. You can repeat steps 2 to 4 to connect to additional devices if you wish (up to 10 devices). When you have finished using your pocket Wi-Fi, press and hold the power button until the display clears and the device is switched off.

Note: Please make sure the data roaming service on your mobile device is switched off. After all, our pocket Wi-Fi service is here to provide you with fast, reliable internet connection without having to pay high data roaming fees.
Q10: What is Fair Usage Policy (FUP)?
Use of Wireless Internet data services cannot allow the conduct of online game, live streaming and voice calls (except VoIP voice calls over Wi-Fi network). Generally refers to online activities that consumes huge amount of data.

As restricted by the Fair Usage Policy for telecommunications service providers in different countries. When the fair usage is reached, the connection speed will be throttled (i.e. slowed down) by local carrier. Company shall not refund any rental fee in the event of connection issues resulting from excessive data usage. Examples of excessive usage may include prolonged video streaming, multiple users connecting and downloading large files over an extended period.